Effective Date: 4 june 2025
At Shopcouponless, we stand behind the quality of our products and strive for 100% customer satisfaction. If you’re not completely happy with your purchase, our hassle-free return and refund policy is here to help.
🔁 1. Return Eligibility
To be eligible for a return, your item must:
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Be unused and in its original condition
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Be returned within 7 days of delivery
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Include original packaging, tags, and receipt/proof of purchase
🛑 Non-returnable items:
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Perishable goods (e.g., food, confections)
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Opened health or hygiene products
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Items marked as “Final Sale”
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Gift cards
🚚 2. How to Start a Return
To initiate a return:
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Email us at [email protected] with your order number and reason for return.
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We’ll respond within 24 hours with return instructions and a shipping label (if applicable).
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Ship the item back to us within 7 days after receiving return instructions.
💰 3. Refunds Process
Once we receive your return and inspect the item, we’ll notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days
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Refunds are issued to your original payment method
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You’ll receive a confirmation email once the refund is issued
💡 If the item was defective or we made a mistake, return shipping is 100% free
🔄 4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at:
[email protected]
📦 5. Return Shipping Responsibility
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If the return is due to an error on our part (wrong, damaged, or defective item), we cover return shipping.
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If you’re returning for personal reasons (changed your mind, ordered wrong item), you are responsible for return shipping costs.
🕐 6. Late or Missing Refunds?
If you haven’t received a refund yet:
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Check your bank account and credit card again
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Contact your bank – processing may take time
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Still no luck? Email us: [email protected]
🌎 7. Location Eligibility
Our return and refund policy currently applies to orders placed within the United States, primarily servicing New York and surrounding areas. For international orders, please contact support before returning.
📝 8. Contact Information
For all return and refund inquiries, please reach out to:
Email: [email protected]
Phone: +1 (212) 555-0199
📢 Our Promise
At Shopcouponless, we want you to shop with confidence and peace of mind. If there’s ever an issue, we’re here to make it right — quickly and professionally.